New Tickets
User name
Add conversation title
Live visitors
User name
Add conversation title
Search for a question
Type your question or search key word
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Question status
Events
Reports
| Article name | View count | Reaction count | Average reaction |
|---|
Article settings
Article is your help center website. Here you can modify the style and features of it.
- Header style
- Support Mini Chat
- Support article links
Subdomain Activation:
not verified
Knowledge base Internal link:
Custom subdomain:
How to activate your subdomain:
1. add this CNAME record for your domain (for example help.YOURDOMAIN.com) in your DNS records to:
domain.yollochat.com
2. add this CNAME record with WWW for your domain (for example www.help.YOURDOMAIN.com) in your DNS records to:
domain.yollochat.com
Set your title message
These are the first words your clients see in the knowledge base page
Website
Website link on your article page (example: 'https://yollochat.com/').
Upload your logo
Link Texts color
Use solid color as background
#cb2020
Background image
Background color
Use solid color as background
#0037db
Support Mini Chat
Enabled
Disabled
Enable Mini Chat on your Article (Knowledge base) website
Mini Chat status
Live Preview
Help center
Go to website
Members
Chat Widget Setup
Here you can optimize the setting for your support chat.
- Welcome message
- Mini Chat style
- Available response time
- Get context
- Rating
- Offline notice
- Social urls
- Mini Chat installation
Installation using HTML code
Copy the below frame code and place it on your website.
Your Mini Chat will be loaded automatically.
Advance options
In order to identify your customers for your support team you can add
below parameters in your iframe link:
customer_email:
Email of your customer
pincode:
Unique pin code for your customer to approve their account
Set your welcome message
Enabled
Disabled
These are the first words your clients see in the knowledge base page
Welcome message status
Write a message:
Set your Mini Chat look and style!
Choose color and image for your mini chat
Background image
Background color
Use solid color as background
Upload your logo
Action color
Use for buttons, links and more
Mini Chat launcher button
Launcher position
Adjust your launcher's positioning on computer and tablets :
Mini Chat launcher color
Color behind mini chat icon
Padding pixle adjustment for position:
Side spacing :
Px
Bottom spacing :
Px
Sounds
Play a sound for incoming messages
Line count
Enable line count to let client know his position in the queue
Get context about issues upfront
Here is a list of information which chat collects from your client before adding your agent to the chat
Context form status
Require phone number
Note: Full name and Email fields will be already in the form by default.
Get context about issues upfront
Define what information you want to ask customers before starting the chat
Text
Email
Number
Checkbox
Select
Radio
Ask to rate the conversation
Enabled
Disabled
Enable feedbacks on mini chat. After agent close the ticket mini chat will ask for the feedback from client
Rating status
Show an offline notice for your user
Enabled
Disabled
If all your agents are offline for more than 30 second after client request in Mini Chat, send bellow message:
Offline notice status
Write a message:
Share your reply time
Enabled
Disabled
Set expectations about how quickly your team replies
Reply time is enabled
In a few minutes
In a few hours
Within one working day
Dynamic reply time. Currently: As soon as possible
Social urls
Urls for the social networks
Social networks urls:
Telegram
Skype
Viber
WhatsApp
Email
Facebook Messenger
Calendar
Live Preview
- FAQ
- Live Support
User waiting: 20
Estimated answer time: 20 sec
Find your answer now
Search result
- What are the Facebook group types and how do I change mine?
- It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.
- What are the Facebook group types and how do I change mine?
- It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.
User end
chat messages preview on mini chat
25 Jun 2021
Support team
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.
25 Jun 2021
User end
It is a long established fact that a reader will be distracted by the readable content.
25 Jun 2021
Support team
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.
25 Jun 2021
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Subscription
Here you can buy and update your licenses, add credits for your call system and check your transactions.
- Membership
Company account license
Your current active license:
Yearly
Current number of agents
26 agent / 30 licenses
Subscription:
Active
Next renewal:
Friday, December 29, 2023
Next renewal:
25 EUR
Manage your subscription
Your current active license:
| Actual price | Promo code | Promo Discount | Number of agents | Total price | Action |
|---|---|---|---|---|---|
|
€46.00 / per agent
|
20%
|
€25.00
|
Thank you - Your subscription was submitted successfully
Transactions history
Note: All transactions are secured and processed by Stripe.
| ID | Status | Amount | Time | receipt | description |
|---|---|---|---|---|---|
| ch_3JRwZXCzsUFx3pJu0CNNIOKk | succeeded | 19.82 usd | 24/08/2021 |
Download
|
call system credit |
Deactivate your account:
By deactivating your account, all your data such as tickets, conversations, knowledge base, agent accounts and etc. . . will be deleted. This action is NOT undoable.
Cancel my Membership and delete company account
Do you need help?
YolloChat Support team are always ready to assist you on your needs.
Your Support PIN:
607 - cdc87c3486